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What a Major Telecom Merger Means for the Caribbean

By Marcia Forbes, PhD CJ Contributor Mergers the new Mantra Implications of the merger between Cable & Wireless and Columbus Communications are fraught with many nuances that only the most astute and those with a keen understanding of where the […]

Delta Launching New Flights Between Los Angeles, Nicaragua

Above: the Hotel Contempo in Managua By the Caribbean Journal staff Delta Air Lines is launching new seasonal service from Los Angeles to Managua, Nicaragua. The weekly service will launch June 5. Delta already offers daily nonstop service from Atlanta […]

What’s Next for Sandals? A Conversation With Adam Stewart

By Guy Britton MONTEGO BAY — What’s next for one of the Caribbean’s tourism titans? To find out, Caribbean Journal sat down down with Adam Stewart, CEO of Sandals Resorts International. Stewart’s company has 24 Caribbean properties (Stewart is also […]

American Airlines Signs Codeshare Agreement With Mexico’s Interjet

Above: an InterJet plane American Airlines has signed a codeshare agreement with Mexican air carrier Interjet, the company announced. The agreement paves the way for new services to a number of destinations in Mexico. American will codeshare on Interjet flights […]

Richard Branson Announces New Venture: “Virgin Cruises”

Above: Richard Branson By the Caribbean Journal staff Is Richard Branson about to disrupt the Caribbean cruise industry? The global mogul and British Virgin Islands resident announced plans last week to form “Virgin Cruises,” a new cruise line that will […]

JetBlue’s Newest Caribbean Destination

Above: Curacao (CJ Photo) By the Caribbean Journal staff JetBlue has launched service to its newest Caribbean destination: the Dutch island of Curaçao. The carrier officially began flights this week from New York City to Curaçao, meaning the carrier now […]

Cable and Wireless Pays $1.85 Billion for Columbus International

By the Caribbean Journal staff Regional Caribbean telecom giant Cable and Wireless has agreed to purchase Barbados-based Columbus International, another major telecom provider in the wider Latin American and Caribbean region. London-listed Cable & Wireless, which does the majority of […]

JetBlue Begins New Flights to the Caribbean From Boston

Above: Coconut Bay in St Lucia By the Caribbean Journal staff JetBlue has officially begun its new direct service from Boston to several destinations in the Caribbean. On Saturday, the carrier launched new weekly service from Boston to Puerto Plata […]

American Airlines Group Reports “Record” Third-Quarter Profit

Above: an American Airlines plane in Miami (CJ Photo) By the Caribbean Journal staff American Airlines Group reported a record third quarter net profit, the company said in a release on Thursday. Net profit excluding net special charges was $1.2 […]

Seaborne Airlines, United Airlines Sign Interline Agreement

Above: a Seaborne plane By the Caribbean Journal staff San Juan-based Seaborne Airlines has signed a new interline agreement with United Airlines, the company announced this week. The agreement means customers can now purchase a single ticket for United and […]

Melia Planning Five Hotels in Venezuela

Above: an Innside by Melia hotel By the Caribbean Journal staff Melia Hotel International will be managing five new hotels in Venezuela under the Innside By Melia brand in the coming years, the company announced. The hotels will be developed […]

LIAT’s New Caribbean Destination

Above: a LIAT plane By the Caribbean Journal staff LIAT is launching flights to Haiti, the company announced this week. The new service to Haiti’s, capital, Port-au-Prince, will launch on Dec. 5. The flights will operate every Tuesday, Wednesday, Friday […]

Major Caribbean Expansion For Private Jet Terminal Operator

Above: Robert L Bradshaw International Airport in St Kitts (CJ Photo) By the Caribbean Journal staff Signature Flight Support, a US-based fixed-base operator, is expanding in the Caribbean region. The company announced last week that it had acquired the assets […]

Delta: Caracas Flight Reductions Due to Government Currency Controls

Above: a Delta plane By the Caribbean Journal staff Delta’s recently-announced reductions in flights to Caracas, Venezuela were due to circumstances relating to the “the government’s foreign currency control requirements,” the carrier said in a release. The company announced at […]

Southwest Airlines Begins Flights to Three Caribbean Islands

Above: a Southwest Airlines plane By the Caribbean Journal staff Southwest Airlines officially launched its first-ever international service on Tuesday with flights to three Caribbean destinations out of Baltimore. The company began service from Baltimore/Washington to Aruba, Montego Bay, Jamaica […]

Caribbean Airlines Grounds Flights After Pilots Call in Sick

Above: a Caribbean Airlines plane By the Caribbean Journal staff Trinidad-based Caribbean Airlines grounded all of its international and domestic flights on Tuesday after a number of its pilots called in sick in what appears to be an industrial action. […]

Forbes: Media Everywhere … So What?

By Marcia Forbes, PhD CJ Contributor Media Everywhere – So What? I recently presented at a leadership conference which sought to get a glimpse of the future by examining today’s trends. The following are excerpts from that presentation which looked […]

Delta Adds Three Caribbean Routes

Above: a Delta plane By the Caribbean Journal staff Following the lead of JetBlue, Delta is ramping up a Caribbean expansion of its own. The Atlanta-based carrier will be adding three new routes to the Caribbean, including a pair to […]

Air France, Caribbean Carrier Winair Sign Codeshare Agreement

Above: a Winair flight By the Caribbean Journal staff Air France has signed a codesharing agreement with Caribbean regional carrier Winair. The codeshare will cover five routes out of St Maarten: Saba, St Barth, St Eustatius, St Kitts and Nevis […]

Nevis Launches New Hospitality Project

Above: Nevis (CJ Photo) By the Caribbean Journal staff The Hospitality Assured programme has officially arrived in Nevis. The programme, which was launched on the island on May 12 at the Oualie Beach Resort, is being sponsored in a pilot […]

New Private Terminal, Lounge Open at St Kitts Airport

Above: the new arrival/departure lounge inside St Kitts’ new private terminal By the Caribbean Journal staff St Kitts’ airport now has a private air terminal — and a new arrival and departures lounge. The new private terminal officially opened its […]

JetBlue Continues Caribbean Expansion With Four New Routes

Above: a JetBlue plane By the Caribbean Journal staff JetBlue’s major Caribbean expansion continued on Thursday with the launch of four new routes to the region. The New York City-based carrier began nonstop service from the US to destinations including […]

Radisson Hotel Opens in Trinidad

Above: the new Radisson hotel in Trinidad (photo: Rhondor Dowlat) By Andrea Perez CJ Contributor PORT OF SPAIN — The former Capital Plaza Hotel in Port of Spain, Trinidad is now a Radisson Hotel. The $30 million dollar structure was […]

Caribbean Connectivity: St Lucia Launching Internet Exchange Point

Above: St Lucia By the Caribbean Journal staff St Lucia is planning to become the latest Caribbean country to establish an Internet exchange point (IXP). The launch of the Saint Lucia IXP, called SLiX, is being timed as part of […]

Marcia Forbes: Understanding Jamaica’s Logistics Hub, Part 2

By Marcia Forbes, PhD CJ Contributor Connecting Suppliers to Customers PROFESSOR Gordon Shirley, head honcho at the Port Authority of Jamaica, recently told us that the Jamaica Logistics Hub Initiative was designed to “leverage Jamaica’s strategic location to become an […]

Cape Air Set to Launch New Flights to Culebra, Virgin Gorda

Above: a Cape Air plane By the Caribbean Journal staff Regional carrier Cape Air will be launching its new service from San Juan to Culebra, Puerto Rico and Virgin Gorda in the British Virgin Islands beginning Feb. 15. The service […]

Southwest Airlines to Launch Flights to Aruba, Bahamas, Jamaica

Above: a Southwest Airlines plane By the Caribbean Journal staff Southwest Airlines will be launching daily nonstop service from the United States to several new destinations in the Caribbean, the company announced Monday. The service will begin on July 1, […]

Air Canada Rouge Adding Caribbean Flights From Toronto, Montreal

Above: an Air Canada Rouge plane By the Caribbean Journal staff Air Canada’s leisure carrier, Air Canada Rouge, is adding several new Caribbean destinations out of Montreal and Toronto, it announced Monday. The new destinations include Cuba, the Dominican Republic, […]

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