Above: Nevis (CJ Photo)
By the Caribbean Journal staff
The Hospitality Assured programme has officially arrived in Nevis.
The programme, which was launched on the island on May 12 at the Oualie Beach Resort, is being sponsored in a pilot stage by the Caribbean Tourism Organization, the Organization of American States and the Nevis Island Administration.
It seeks to provide training and certification for tourism-based businesses on Nevis.
“This programme has the full backing of the Nevis Island Administration and the Ministry of Tourism,” said Nevis Tourism Minister Mark Brantley. “We embrace this programme. We think that it is a programme that can only assist us in enhancing the service that we provide. I congratulate the pilot properties that are participating. They themselves are really known for good service and so, the hope would be that through this training, that they would be even better equipped to provide that service.”
According to John Hanley, policy and regulations officer in the Ministry of Tourism, the project “recognizes excellence in the service environment which means meeting the expectation of a range of customers on a consistent and regular basis.”
“Hospitality Assured is an industry standard that promotes and rewards the highest levels of business and service excellence for organizations in the hospitality industry,” he said.