Caribbean Concierge of the Year — Jossell Louie Velazquez, Puerto Rico
The best concierges often operate undetected, facilitating and handling and reserving and making memorable moments without much acclaim. But concierges like Jossell Louie Velazquez deserve it. Velazquez, the Chef Concierge at the St Regis Bahia Beach in Puerto Rico, is a throwback to the great hotel concierges of Europe, making a habit of turning the impossible request into the tangible result.