southwest airlines operations
News

Southwest Airlines to Spend $2 Billion to “Transform” Customer Experience

By: Caribbean Journal Staff - May 11, 2022

Southwest Airlines says it is planning to spend $2 billion on a project to “transform” its customer experience, the carrier said.

The planned investments are “designed to enhance and simplify Customers’ journeys,” according to a statement.

The carrier, which has a broad route network in the Caribbean, says it will focus on a number of priorities, from adding enhanced Wi-Fi to installing new power ports for charging in every seat to larger overhead bins.

The company also said it would be introducing more entertainment options and a “wider selection of refreshments” in the cabin.

That’s along with a new fare category with “added flexibility and value” called “Wanna Get Away Plus.”

“You can never stop working to get better, and as our beloved Founder Herb famously said, ‘If you rest on your laurels, you’ll get a thorn in your butt!’ We have a long and proud history of offering Legendary Customer Service and warm Hospitality, and we have bold plans and significant investments to modernize and enhance the Southwest Experience,” said Bob Jordan, Chief Executive Officer.

The move comes as the low-cost and ultra-low cost spaces become increasingly competitive, a trend most notable with JetBlue’s recent, high-profile offer to buy Frontier Airlines.

“As we continue to welcome back loyal customers and win new ones, these initiatives, combined with the best people in the industry, support our purpose of connecting people to what’s most important in their lives through friendly, reliable, and low-cost air travel,” Jordan said.

Popular Posts the sexiest beaches including this resort at atlantis

The Sexiest Beaches in the Caribbean to Visit Right Now 

One is a beach with a nightclub-style pool right next door. Another is filled with beach bars — and even has its own au natural corner. Then there’s a beach that’s practically a nonstop party.  There are so many things that […]


From Anguilla to Aruba, the Best Caribbean Beaches to Visit This Summer

cape santa maria

Forget the Hamptons, forget Santorini. And Florida? There’s a reason snowbirds go home in the summer. If you’re looking for a summertime beach getaway, the Caribbean is it. The water is deliciously warm, the trade winds keep you cool and […]


The Winners of the 2024 Caribbean Green Awards 

caribbean green

With almost 20,000 votes, the winners of the Caribbean Green Awards 2024 Presented by E-Finity have been crowned.  From state-of-the-art marine conservation projects to hotels that are redefining sustainability, the Green movement has never been stronger in the Caribbean.  “This […]


Related Posts aruba boca catalina

Caribbean Photo of the Week: Boca Catalina Beach in Aruba

The latest Caribbean Photo comes from Caribbean Journal reader Annette Melching, who sent in this lovely shot of Boca Catalina beach on the island of Aruba. Have you taken a great photo in the Caribbean? Send it to news@caribjournal.com with […]


The Caribbean’s Most Exciting New Rooftop Bar Is In Antigua 

antigua rooftop

Sipping on an ice-cold Negroni on a warm Caribbean afternoon, peering out at the super yachts in the Caribbean Sea, a DJ set bumping in the background. This is precisely the purpose of the Caribbean’s newest (and most exciting) rooftop […]


In Antigua and Barbuda, a Must-Visit Caribbean Event for Foodies

english harbour

From Sheer Rocks to Le Bistro, Nobu Barbuda to Roquita, the dining scene in Antigua and Barbuda has never been buzzier.  Now, the destination’s popular culinary event is back again, with more than 65 restaurants participating for this year’s Antigua […]


SUBSCRIBE!

Sign up for Caribbean Journal's free newsletter for a daily dose of beaches, hotels, rum and the best Caribbean travel information on the net.


No. Thank You