Convergys to Open Jamaica Call Centre

By: - December 8th, 2011

Above: Investment Minister Dr Christopher Tufton (JIS Photo)

By the Caribbean Journal staff

Convergys, one of the largest agent-assisted customer service companies in the world, will open its first Convergys Jamaican centre in Montego Bay.

The company said it would employ nearly 1,000 people when fully staffed next year.

“We are very pleased to welcome Convergys to Jamaica,” said Commerce Minister Dr Christopher Tufton. “Convergys offers Jamaicans new employment and career opportunities in an industry with a bright future in Jamaica. Moreover, more jobs for Jamaicans positively affect the local economy, which in turn produces spinoff benefits for even more Jamaicans and their families.”

Convergys has 70,000 employees in 69 customer contact centers worldwide. The firm is headquartered in Cincinnati, Ohio.

“We are delighted to be opening our first contact centre in Jamaica,” said Andrea Ayers, president and COO of the company’s customer management business. “We believe this centre will benefit not only Jamaicans with attractive jobs, but also our clients with a new option for near-shore, agent-assisted English-speaking customer service, including traditional phone, email and chat support.”

The company’s entry to the Jamaican market was hinted at last month, when Ambasador Patrick Casserly, special envoy for ICT with Jamaica’s Ministry of Industry, Investment and Commerce said a “very large player” in ICT was coming to the country.

“The opportunities for job creation from this sector, as well as for the raising of the international profile of Jamaica, particularly within the context of the recovering global economy, are significant,” Tufton said.

Jamaica

Japan Grants $15 Million for Green Energy in Small Island States

Above: foreground, Naoko Ishii and Karl Hood By the Caribbean Journal staff The government of Japan has announced a $15 million grant to support clean energy efforts by Small Island States. The money targets the SIDS-DOCK partnership, an initiative launched last year at the UN Climate Conference in Cancun with a pledge of $14.5 million […]

Jamaica

Jamaica: No US Assistance in 2010 Tivoli Gardens Operation

By the Caribbean Journal staff The Jamaican government said it is refuting a recent report in the New Yorker magazine that the United States gave Jamaica assistance in carrying out security operations in West Kingston in May 2010. The operation was aimed at capturing Tivoli Gardens strongman Christopher Coke, who was later extradited to the […]

Jamaica

CARICOM Trade Council "Concerned" over Sarkozy Tax Comments

Above: French President Nicolas Sarkozy (UN Photo/Eskinder Debebe) By the Caribbean Journal staff CARICOM’s Council for Trade and Economic Development is “concerned” over the potential effect of remarks by French President Nicolas Sarkozy that three CARICOM states are “tax havens.” In a statement, COTED said “the member states of the Caribbean Community, like Europe, are […]

Grenadian Tourism Minister Calls for End to LIAT Standoff

By the Caribbean Journal staff Grenadian Tourism Minister Peter David has called for an end to the impasse between airliner LIAT and the union representing the company’s workers. The Minister issued a statement yesterday after LIAT pilots staged a sick-out in which none showed up for work, apparently in repines to LIAT’s announcement that it […]

Bahamian Farmers Get a Boost

Above: the new farming equipment (BIS Photo/Gladstone Thurston) By Gladstone Thurston Farmers in the Bahamas’ Long Island got a boost last week with the commissioning of a tractor and equipment from the country’s Agriculture Ministry. The new tools should increase the rate of land preparation, reduce the cost of production and promote better quality crops, […]

Interview with Roger Chang, President of the Jamaica Solar Energy Association

 By the Caribbean Journal staff Grenadian Tourism Minister Peter David has called for an end to the impasse between airliner LIAT and the union representing the company’s workers. The Minister issued a statement yesterday after LIAT pilots staged a sick-out in which none showed up for work, apparently in repines to LIAT’s announcement that it […]

Sugar a Top Priority in Guyana

Above: sugar cane gets transported in Guyana (Photo: GINA) By the Caribbean Journal staff Guyana’s Sugar Corporation (GUYSUCO) continues to be a major part of the agriculture sector and the country as a whole, according to Guyanese Agriculture Minister Dr Leslie Ramsammy. “No one can deny the fact that GUYSUCO had challenging years,” he said. […]