southwest airlines

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Southwest Airlines to Spend $2 Billion to “Transform” Customer Experience

 Southwest Airlines says it is planning to spend $2 billion on a project to “transform” its customer experience, the carrier said. The planned investments are “designed to enhance and simplify Customers’ journeys,” according to a statement. The carrier, which has …

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Southwest Airlines Is Adding More Cuba Flights 

 Southwest Airlines is adding more flights to Cuba, Caribbean Journal has learned.  The low-cost carrier is ramping up its flights to Cuba from South Florida beginning in the first week of May.  That will include three daily roundtrip flights between …

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Southwest Airlines Relaunches Fort Lauderdale-Cayman Flights 

 Southwest Airlines has relaunched its daily service between Fort Lauderdale and Grand Cayman, Caribbean Journal has confirmed.  The daily nonstop flights operate between Fort Lauderdale-Hollywood International Airport and Grand Cayman’s Owen Roberts International Airport.  It’s part of a broader flight …

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southwest airlines onboard beverages

 Southwest Airline is bringing back its on-board beverage options, the carrier said this week.  The company had paused its full menu of on-board beverages since the onset of the pandemic in March 2020.   “Customers have expressed a desire for more …

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 Southwest Airlines is relaunching more nonstop routes to the Caribbean this summer, Caribbean Journal has learned. Beginning June 5, the carrier will four routes to the Caribbean. That includes daily service between Chicago and Montego Bay, Jamaica; Saturday-only service between …

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 Southwest Airlines is relaunching one of its most popular flights to the Dutch Caribbean island of Aruba, Caribbean Journal has learned.  In June 2022, the carrier will resume nonstop flights between Orlando and Aruba.  The route, which officially resumes June …

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 Southwest Airlines is adding more flights to one of the Caribbean’s hottest destinations: Cancun, Mexico.  The low-cost carrier is slated to ramp up its service from San Antonio to Cancun beginning June 5, according to a statement from the company.  …

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 Southwest Airlines is relaunching what was its most prominent route to Cuba in February, Caribbean Journal has learned.  The carrier will be resuming daily flights between Fort Lauderdale-Hollywood International Airport and Havana on Feb. 17, 2022.  That complements existing daily …

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 American travelers are helping to fuel the tourism rebound in Jamaica, officials said this week.  That increased demand is leading to an expansion in airlift to the Caribbean island.  That includes American Airlines, which will be up-gauging its aircraft on …

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 Southwest Airlines is relaunching a pair of routes to Nassau in the Bahamas, Caribbean Journal has learned.  The low-cost carrier is planning to resume two routes to Nassau’s Lynden Pindling Airport in October.  That includes the relaunch of daily flights …

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 Southwest Airlines has announced its next chief executive officer. The company’s current CEO, Gary Kelly, has announced plans to relinquish his title as CEO in early 2022. When that happens, current Executive Vice President of Corporate Services Bob Jordan will …

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 Southwest Airlines is adding two new routes to San Juan, Puerto Rico this fall, Caribbean Journal has learned.  In November, the carrier will be kicking off new routes from both St Louis and Buffalo-Niagara airports, with service set to begin …

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 Southwest Airlines is set to resume more of its flight service to Mexico, Caribbean Journal has learned.  On March 11, the low-cost carrier will be resuming its daily nonstop service between Houston Hobby and the island of Cozumel on the …

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 The Mexican Caribbean has seen some of the strongest travel demand of any regional destination amid the pandemic, leading to a surge in both route resumptions and new routes.  The latter now includes another launch, with Southwest Airlines’ announcement that …

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 Southwest Airlines is planning to relaunch two daily routes to Jamaica’s tourism hub of Montego Bay early next year, Caribbean Journal has learned. The low-cost carrier will be relaunching daily flights from both Houston Hobby and Chicago Midway to Montego …

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 Southwest Airlines is relaunching more flights to Mexico in March, Caribbean Journal has learned. On March 11, 2021, the carrier will be reinstating service from Orange County-Santa Ana to both Los Cabos and Puerto Vallarta on the Pacific coast of …

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 Southwest Airlines has kicked off its newest international route, with new service from Phoenix to Puerto Vallarta, Mexico.  The move marks the reestablishment of the carrier’s service to Puerto Vallarta, with daily nonstop flights from Phoenix Sky Harbor International Airport.  …

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 Southwest Airlines will continue blocking middle seats through at least Nov. 30, the carrier said.  The move mirrors those by other carriers like Delta in what the company said was to support “the well-being and comfort of its customers and …