Search Result for: customer service

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Op-Ed: Jamaica’s Customer Service Crisis

By Ramesh Sujanani Op-Ed Contributor About a week ago, my wife went into a store to make a purchase. She explained what she needed to one of the attendants, who had to go back to another attendant, to explain what […]

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Southwest Airlines to Spend $2 Billion to “Transform” Customer Experience

Southwest Airlines says it is planning to spend $2 billion on a project to “transform” its customer experience, the carrier said. The planned investments are “designed to enhance and simplify Customers’ journeys,” according to a statement. The carrier, which has […]

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Sunwing Relaunching More Cancun Service

Canadian travel giant Sunwing is planning a relaunch of several routes to Cancun beginning next month, Caribbean Journal has learned.  The company will be relaunching service to Cancun from Vancouver, Calgary and Edmonton beginning Jan. 9.  All of those routes […]

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Caribbean Airlines Is Launching a Cargo Charter Service

Amid the ongoing coronavirus pandemic, regional Caribbean carrier Caribbean Airlines is launching a new kind of cargo operation: charter service.  The company has introduced its new cargo charter service program “to support supply chains within the Caribbean region.” Caribbean Airlines […]

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JetBlue Is Launching Service to Guatemala

JetBlue is expanding in the Caribbean Basin again.  The New York City-based carrier has announced plans to launch its first-ever service from New York’s John F. Kennedy International Airport to Guatemala City.  The new flights will operate daily beginning June […]

Caribbean Airlines’ New Locally-Focused In-Flight Service

By the Caribbean Journal staff Caribbean Airlines has launched a sweeping reform of its in-flight service, this time with an emphasis on authenticity. It’s called Caribbean Cafe, and the new snack and beverage catalogue will focus on locally made products […]

Balearia Expands Fort Lauderdale-Grand Bahama Ferry Service

By the Caribbean Journal staff Balearia Caribbean has expanded its ferry service between Fort Lauderdale and Grand Bahama. The shipping line will now be operating the route every day except Wednesday on its fast ferry Jaume I. Balearia Caribbean COO […]

Caribbean Airlines Resumes St Maarten Service

By Dana Niland CJ Contributor Caribbean Airlines has resumed its scheduled service to St Maarten, following the reopening of the Princess Juliana Airport for commercial operations. Caribbean Airlines operates flights in/out of St Maarten from its hubs in Piarco, Trinidad […]

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JetBlue Adds Mint Service to Grenada Flights

JetBlue is ramping up its Caribbean expansion with the addition of another new Mint Cabin service to the region. The New York City-based carrier has announced the addition of Mint premium cabin service on flights between New York and Grenada, […]

Southwest Airlines Expanding Cancun Service

Southwest Airlines will be filing an application with the US Department of Transportation to offer new daily flights to Cancun, the company announced. The daily flights will operate year-round between Los Angeles and Cancun. “We’re ready to go and if […]

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Winair to Offer Scheduled Service to Dominica’s Canefield Airport

After seeing strong demand for its temporary service, Winair has announced the planned launch of regularly-scheduled service to Dominica’s Canefield Airport. The airport is just five minutes from the center of Dominica’s capital, Roseau, as opposed to the country’s larger […]

JetBlue Launching Year-Round Mint Service to Barbados

After less than a month, travelers to the Caribbean have spoken. And so JetBlue is expanding its Mint premium cabin offering in the Caribbean. The New York City-based carrier announced that it would be offering the Mint premium service on […]

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JetBlue Begins Mint Service on Aruba, Barbados Flights

By the Caribbean Journal staff JetBlue Airways has launched its premium “Mint” service on flights to Aruba and Barbados. The flights out of New York’s John F Kennedy Airport represent JetBlue’s first international flights with Mint. “Mint continues to wow […]

JetBlue Expanding Service to Curaçao

By Alexander Britell WILLEMSTAD — JetBlue is expanding its service to Curaçao. The company announced Thursday that it would be adding a third weekly flight out of New York from the end of next year. That’s a dramatic increase for […]

British Virgin Islands Looks to Strengthen Financial Services Sector

A new push By the Caribbean Journal staff The British Virgin Islands has launched a new push to strengthen the territory’s financial services sector. The new BVI Forward Campaign “aims to build on the strength of the jurisdiction’s internationally renowned […]

“There Is a Future for the Caribbean as a Financial Services Hub”

Above: the Westin Dawn Beach St Maarten, home of this year’s STEP conference By Joshua Martinez CJ Contributor ST MAARTEN — The annual Society of Trust and Estate Practitioners’ (STEP) Annual Caribbean Conference brings together companies, attorneys, and individuals in […]

JetBlue to Begin Offering “Mint” Service on Caribbean Flights

Above: a seat in Mint  By the Caribbean Journal staff JetBlue Airways is continuing its Caribbean push with another big move: the addition of its Mint premium service on certain flights to the region. Beginning with seasonal service in November, […]

Southwest Airlines Launches New Service to Aruba

Above: Aruba By the Caribbean Journal staff Southwest Airlines has officially launched new service between Houston, Texas and the island of Aruba. The new seasonal service will operate every Saturday through Aug. 8, 2015. The flights out of Houston’s Hobby […]

Seaborne Launching Service to Anguilla

Above: Anguilla (CJ Photo) By the Caribbean Journal staff Seaborne Airlines is set to launch new nonstop service between San Juan’s Luis Muñoz Marín International Airport and Anguilla’s Clayton J. Lloyd International Airport. The new service, which will launch April […]

Virgin Atlantic Set to Launch New Service to Tobago

Above: Tobago (CJ Photo) By the Caribbean Journal staff Virgin Atlantic is set to launch service from London Gatwick Airport to the Caribbean island of Tobago. The service will launch beginning in March, and will operate as an additional sector […]

LIAT to Operate Holiday Service Between Antigua, Santo Domingo

Above: a LIAT plane By the Caribbean Journal staff LIAT is launching holiday service between Antigua and Santo Domingo in the Dominican Republic, the carrier announced Tuesday. The flights will operate on Dec. 19, Dec. 21, Dec. 23, Dec. 28 […]

JetBlue Officially Begins Service From Fort Lauderdale to Cartagena

Above: Cartagena By Alexander Britell JetBlue has officially launched its new service from Fort Lauderdale to Cartagena on Colombia’s Caribbean coast. The first JetBlue flight from Fort Lauderdale to Cartagena touched down in the Caribbean city just before 7 PM. […]

LIAT Delaying Launch of Haiti Service

Above: a LIAT plane By the Caribbean Journal staff Caribbean air carrier LIAT is delaying the launch of its planned new services to Port-au-Prince, Haiti, the company announced. The delay is accompanied by a temporary suspension of flights between Antigua […]

Southwest to Launch Service to Costa Rica

Above: Costa Rica By the Caribbean Journal staff Southwest Airlines is planning to launch its first-ever flights to Costa Rica, the carrier announced. The company has filed an application with the US Department of Transportation in that regard, it said. […]

Southwest Airlines Launches First Nonstop Service to Cancun

Above: Cancun By the Caribbean Journal staff Southwest Airlines is continuing its Caribbean rollout. The carrier officially launched its initial service to Mexico over the weekend with nonstop routes from both Atlanta and Baltimore to Cancun. The routes, which were […]

JetBlue to Launch Service to Curaçao

Above: Willemstad, Curacao (CJ Photo) By Alexander Britell JetBlue’s Caribbean push shows no signs of slowing down. The New York City-based carrier announced Wednesday that it would be launching service to another new Caribbean destination, beginning service from New York […]

American Airlines to Launch Daily Service From Miami to Cap-Haitien, Haiti

Above: an American Airlines plane in Miami (CJ Photo) By the Caribbean Journal staff American Airlines is launching its first-ever flights to Cap-Haitien, Haiti, the carrier announced Monday. The service will begin Oct. 2, 2014, pending government approval. “We have […]

JetBlue Adding Service to Cartagena

Above: Cartagena By the Caribbean Journal staff JetBlue has announced the addition of a new daily nonstop route from Fort Lauderdale to Cartagena, Colombia. The new route will begin on Oct. 29, 2014, departing at 12 PM and arriving at […]


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