Hyatt Closes Eight Resorts in Jamaica Until 2026

Hyatt has closed eight resorts in Jamaica in the wake of Hurricane Melissa, Caribbean Journal has learned. 

The company said it was conducting a “detailed assessment” to determine the extent of damage at its Jamaica resorts from the storm. 

All of the resorts are part of the company’s Inclusive Collection; none of Hyatt’s resorts in Jamaica are EP hotels.

At this time, eight different hotels under the Hyatt umbrella have suspended operations: Breathless Montego Bay Resort & Spa, Dreams Rose Hall Resort & Spa, Hyatt Zilara Rose Hall, Hyatt Ziva Rose Hall, Secrets St. James Montego Bay, Secrets Wild Orchid Montego Bay, Jewel Grande Montego Bay Resort & Spa and Zoëtry Montego Bay Jamaica. (Jewel Grande is a Playa-portfolio property that is now part of the Inclusive Collection following Hyatt’s acquisition of Playa earlier this year.

All of those resorts are in Montego Bay and greater Montego Bay, and none of them is accepting new reservations now through Jan. 31, 2026. 

“While our focus remains on supporting our colleagues and guests currently on property, we are also committed to assisting local communities and contributing to Jamaica’s broader recovery efforts following this devastating weather event,” Irene Prado, Regional Vice President, Commercial, Latin America & English-Speaking Caribbean for Hyatt’s Inclusive Collection, said in an email to travel advisors. 

If you have a reservation at one of the aforementioned hotels, you can cancel your vacations without a cancellation fee, for reservations now through Jan. 31. 

Hyatt is also waiving room rates for guests currently still in Jamaica awaiting their departure back home. For those who made a pre-payment on their reservations, they’ll get a full refund, according to sources.

On Google Hotels, you can find room rates for some of these hotels starting Feb. 1, 2026, meaning this suspension is likely not to extend beyond that date. 

In the meantime, Jamaica is looking to target mid-December for a broader reopening of its tourism sector, sources say. The island’s Sangster International Airport in Montego Bay already opened for limited commercial flights this weekend.