southwest airlines operations
News

Southwest Airlines to Spend $2 Billion to “Transform” Customer Experience

By: Caribbean Journal Staff - May 11, 2022

Southwest Airlines says it is planning to spend $2 billion on a project to “transform” its customer experience, the carrier said.

The planned investments are “designed to enhance and simplify Customers’ journeys,” according to a statement.

The carrier, which has a broad route network in the Caribbean, says it will focus on a number of priorities, from adding enhanced Wi-Fi to installing new power ports for charging in every seat to larger overhead bins.

The company also said it would be introducing more entertainment options and a “wider selection of refreshments” in the cabin.

That’s along with a new fare category with “added flexibility and value” called “Wanna Get Away Plus.”

“You can never stop working to get better, and as our beloved Founder Herb famously said, ‘If you rest on your laurels, you’ll get a thorn in your butt!’ We have a long and proud history of offering Legendary Customer Service and warm Hospitality, and we have bold plans and significant investments to modernize and enhance the Southwest Experience,” said Bob Jordan, Chief Executive Officer.

The move comes as the low-cost and ultra-low cost spaces become increasingly competitive, a trend most notable with JetBlue’s recent, high-profile offer to buy Frontier Airlines.

“As we continue to welcome back loyal customers and win new ones, these initiatives, combined with the best people in the industry, support our purpose of connecting people to what’s most important in their lives through friendly, reliable, and low-cost air travel,” Jordan said.

Popular Posts the sexiest beaches including this resort at atlantis

The Sexiest Beaches in the Caribbean to Visit Right Now 

One is a beach with a nightclub-style pool right next door. Another is filled with beach bars — and even has its own au natural corner. Then there’s a beach that’s practically a nonstop party.  There are so many things that […]


The Best Caribbean Islands to Visit This Summer, From Antigua to St Croix

verandah antigua

We’ve been saying it for years, and we’ll keep saying it: in some ways, the Caribbean is even better in the summer months. The water is warm. It’s a bit less crowded, a little bit quieter. At night, the trade […]


The Winners of the 2024 Caribbean Green Awards 

caribbean green

With almost 20,000 votes, the winners of the Caribbean Green Awards 2024 Presented by E-Finity have been crowned.  From state-of-the-art marine conservation projects to hotels that are redefining sustainability, the Green movement has never been stronger in the Caribbean.  “This […]


Related Posts relaxing hotels

UK Visitors Are Flocking to the Turks and Caicos Islands As Airlift Grows 

Thanks in large part to last fall’s launch of Virgin Atlantic’s first-ever flight to Providenciales, the Turks and Caicos is in the midst of a boom in travel from the United Kingdom.  For the first three months of this year, […]


Curacao’s Newest All-Inclusive Resort Reinvents the Beach Bungalow

beach bungalow on the sand with reflection of water

Hyatt’s Dreams brand first debuted on the Dutch Caribbean island of Curacao back in 2019, a transformation of what had been the Hilton Curacao. In many ways, Dreams’ debut helped change the game for the island, helping to kick off […]


WestJet Is Coming Back to Bonaire for a Second Season

blue water next to chairs and a balcony

The newest gateway for Canadian travelers to the Dutch Caribbean is coming back again for a second season this upcoming winter, Caribbean Journal has learned.  WestJet, which kicked off its first-ever flights between Toronto and Bonaire last year, has announced […]


SUBSCRIBE!

Sign up for Caribbean Journal's free newsletter for a daily dose of beaches, hotels, rum and the best Caribbean travel information on the net.


No. Thank You