How AMResorts Is Making Its Hotels Cleaner

Apple Leisure Group’s AMResorts has introduced a new 360-degree quality, safety and hygiene program CleanComplete Verification, the company said this week. 

The CleanComplete Verification program expands the “standards of quality and cleanliness” at the company’s 58 beachfront branded properties across Mexico, the Caribbean, Costa Rica, and Panama.

The new program comes as major hotel brands continue to launch more exhaustive cleaning protocols amid the pandemic, from Sandals to Marriott.

Backed by one of the highest-level third-party certifications for quality and safety in the industry, the Cristal International Standards certification, the initiative addresses “all aspects of resort operations and guest experience from welcome to departure,” according to a statement. 

Each property has implemented Cristal’s Prevention of the Spread of Infection audit protocol—and POSI-check is one of the latest solutions available both from Cristal and in the industry. 

All AMResorts branded properties also employ Cristal’s FoodCheck Certification, which complies with certified and audited food safety practices based on the Hazard Analysis Critical Control Point, an internationally recognized system for reducing the risk of safety hazards in foods.

“As the world reopens to a new normal and travelers begin to plan vacations once again, the health and safety of guests remains a top priority through these elevated efforts,” said Gonzalo del Peón, AMResorts President. “Guests should feel well-informed and reassured knowing that AMResorts branded properties have implemented best-in-class practices.”

The CleanComplete Verification program includes arrival and check-in procedures, room cleaning procedures, sanitation throughout the resort, Explorer’s Club + Core Zone hygiene, food and beverage protocols and check-out and departure procedures.

AMResorts has also created new staff positions which are responsible for the oversight of health and sanitation measures, it said. 

Regular wellness training is provided to all personnel to ensure they take the correct steps for their own health as well as the safety of guests.

— CJ